Pooch Planet Policies

This is our standard policies form - each customer is asked to sign a copy at their first grooming appointment. If you have any questions or concerns, please let us know.

1. Veterinary Care

Your pet's comfort and safety are our first priorities. We make every effort to ensure your pet's grooming is pleasant and safe, however, if your pet becomes ill or is hurt and the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so and you agree to pay such expenses.

2. Safety

Safety comes first for everyone during the grooming process, people as well as pets. You must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. We will stop the grooming process if we feel your pet's behavior is compromising his safety or ours. Pro-rated charges may apply.

3. Senior Pets & Pets with Health Problems

Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems, and can expose hidden medical conditions or aggravate existing ones, during or after the grooming. Senior pets and pets with health problems have a greater chance of injury; therefore, these pets will be groomed for cleanliness and comfort in styles that will not add to their stress. If minor accident or injury to my elderly or health-compromised pet occurs during their grooming, you will not hold Pooch Planet responsible.

4. Mat Removal

Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet's skin allowing mold, fungus or bacteria to grow, causing skin irritations that exist prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. As the owner, you are responsible for the condition of your pet's coat and will not hold Pooch Planet responsible in the event of adverse effects of mat removal.

5. Flea Control

Pooch Planet is a flea-free environment.  In order to remain flea-free, CAPSTAR flea treatment will be administered at the first sign of fleas.  I give permission to Pooch Planet to administer this treatment and agree to pay the $5 product charge if fleas are detected during my pet's grooming appointment.

6. Cancellations

On rare occasions, Pooch Planet may need to cancel appointments due to weather, road conditions, equipment failure, etc. Every effort will be made to contact you in advance.

If you cannot keep your appointment, please call us 24 hours in advance so we may fill your spot. Failure to call in advance or failure to have your pet available for the grooming services scheduled may result in a charge of $25 which must be paid prior to your next appointment.

7. Returned Check Policy

All grooming fees must be paid at the time services are rendered. Checks returned due to insufficient funds will be subject to a $25 returned check fee.

8. Permission to enter property

If you are not able to be present for scheduled appointment, other arrangements may be made to gain access to yard or home.  In the event that property is lost or damaged due to these arrangements, Pooch Planet will not be held responsible.

I have read and agree to the policies outlined in this document.

Pet Owner's Last Name: _________________________ First Name(s): ____________________

Pet Owner's Signature: ___________________________ Date: ______________

Pet's Name: _____________________

Pet's Name: _____________________

Pet's Name: _____________________

Pet's Regular Veterinarian ______________________________Phone #________________________________

Click here to download this form in file format.